The Care Steward

Terms of service

Version 2026-11-07 · The Care Steward is a service of Docukaire, Inc.

Our services

These terms cover three services from The Care Steward.

Photo Home Safety Scan. A photo-based home fall-hazard assessment. You photograph the home following our guided prompts; a Certified Aging-in-Place Specialist (CAPS®) and Aging Life Care Professional® reviews the photos and your answers against a professional field protocol and prepares a prioritized Home Safety Report, delivered as a private link, usually within 24 hours of completing the walkthrough.

Virtual Home Safety Consultation. A 90-minute video call, followed by a written plan emailed after the call.

In-Person Home Safety Audit. A visit of about two hours in Southern Oregon / Rogue Valley, followed by a written Home Safety Report.

What they are not

• Not a home inspection. We look at how you get around the home day to day. We do not check gas lines, wiring, plumbing, the roof, mold, pests or what is under the house. If we see something in those areas, we note it and point you to the right specialist.
• It is not a building-code inspection, structural inspection, or appraisal, and does not replace one where one is required.
• It is not medical advice. Recommendations address the home environment, not any medical condition. Decisions about care belong with the family and their clinicians.
• Limited to what we can see: your photos and answers for the scan, what you show and tell us on the call, and what we see on the visit. Hazards inside walls or systems, or arising later, are outside scope.
• It reduces risk; it cannot eliminate it. No home assessment can guarantee that a fall or injury will not occur.

Your responsibilities

• For the scan, you confirm you have the right to photograph the home and share the photos with us.
• For the audit, you give us access to the areas we walk through and tell us of anything that affects the visit, such as pets, a gate code or a request like masks.
• Recommendations involving installation or construction should be carried out by qualified tradespeople; product recommendations should be installed per their manufacturer's instructions.

Price, rescheduling and refunds

For every service, the price is shown at checkout and is paid once, at booking. One discount per booking. If you have a member code and the scan credit, we apply whichever saves you more.

Photo Home Safety Scan. If something goes wrong, or your circumstances change before your report is delivered, write to us at hello@thecaresteward.com. Refund requests are reviewed case by case, and we aim to be fair. Because the report is a completed professional service, there are no refunds after it is delivered.

Virtual Home Safety Consultation and In-Person Home Safety Audit. Need to reschedule or cancel? Just let us know at hello@thecaresteward.com or 1-844-500-0580.

If you are not happy with your consultation or audit, tell us. We look at every request personally and aim to be fair, up to a full refund.

Your data

• What we store: your email address, your answers to the ten intake questions, and the photos you take.
• What we use it for: preparing and delivering your report, and improving the assessment itself. Nothing else.
• What we never do: sell your data, share your photos, or use your information for advertising.
• Photos are stored privately and are accessible only to the reviewer preparing your report. Your report is available at a private link sent to your email; anyone you share that link with can view the report.
• Want your data deleted after delivery? Reply to any email from us and we will delete your photos and intake answers.
• Cookies and analytics: we use Google Analytics to understand how these pages are used: page visits and steps like starting a checkout or finishing a walkthrough. This sets Google cookies in your browser. Analytics never sees your photos, your intake answers, or your report. Payments are processed by Stripe, which sets its own cookies on its checkout page.

Liability

To the fullest extent permitted by law, our total liability for any claim arising from the assessment is limited to the amount you paid for it.

Contact

Questions about these terms? Reply to any email from us, or write to hello@thecaresteward.com.